After sales service is the cornerstone of Chuanbixin winning the long-term trust of global customers. We have devoted ourselves to building an industry-leading "Global Shield" after-sales service system:

1. 24 * 7 Global Response Center:

Whenever and wherever customers encounter any technical consultation or product related issues, they only need one phone call or email to access the 24-hour global customer response center supported by Transsion in multiple languages. The professional team accepts the case in the first time, provides preliminary diagnosis and emergency guidance, and ensures the timeliness of problem resolution.

2. Localized service network:

A localized team composed of senior service engineers stationed in overseas core markets and key regions for a long time. These engineers not only have superb skills, but also have a deeper understanding of the local market environment, language and culture, and customer operating habits. We can provide fast on-site response, accurate fault diagnosis, efficient maintenance, preventive maintenance plan development, and customized technical training, truly achieving "zero distance service" and completely eliminating the time difference and regional barriers of cross-border services.

3. Empowering digital intelligent services:

Actively apply remote diagnostic technology (OTA), predictive maintenance tools, and customer relationship management systems (CRM) to improve service efficiency and accuracy, and provide customers with a more intelligent and proactive service experience.

4. Build a closed-loop sales value system throughout the entire process:

Chuanbixin is committed to building a complete and seamless sales loop from initial contact, product delivery, installation and debugging to continuous use support, maintenance and upkeep until the end of the product lifecycle. Not only does it ensure the continuous and efficient operation of customer equipment, but it also minimizes downtime costs. Through continuous interaction and value creation, the entire sales process is elevated to a win-win cooperation.